A staff-productivity dashboard for tracking employer transfers from the Compensation Fund to RMA under its Class 4 and Class 13 mandate, modelled on a factory live scoreboard.
01
The challenge
Transfers move through six stages between two institutions across roughly fifty thousand employers industry-wide. Managers could not see how many transfers each agent was working, how many were done, or which ones were about to miss their deadline.
02
Our approach
A dashboard built around the transfer pipeline — new lead, documents, application ready, submitted, assessing, transferred — with targets against actuals, an agent leaderboard, and at-risk flags for anything drifting past deadline.